Ticketfly’s Pulse app is up and running again, one week after a hack led the company to take its entire platform offline, a decision one company rep says the company stands behind and “would do again today” if needed.

The relaunch of Pulse means users can once again get ticket counts sent to their phones. Ticketfly.com, the Ticketfly iOS app, Promoter, and Fanbase remain offline.


Meanwhile, we’re finally starting to understand the full scope of the breach. Site Have I Been Pwned, which allows users to see if their email was included in a data breach, concludes that more than 26 million users were affected. Several Ticketfly database files were uploaded to a public server which contained the name, phone numbers and home and billing addresses of the millions of users. The current data dump does not include credit card numbers or passwords, but the attacker has threatened to release more information. Ticketfly officials have not yet confirmed the number of affected individuals although it has acknowledged that sensitive information was obtained.

“We’re working in consultation with leading third-party forensic and cybersecurity experts and we don’t have a lot of details we can share at this juncture as the investigation is ongoing,” an email sent to clients this morning reads, instructing those seeking additional information to visit the company’s FAQ page.