Venue software company EventBooking became the first web-based venue management software company 20 years ago this week.

EventBooking was founded in 1999 by promoter John Platillero, who saw a gap in the industry. Platillero saw the need for an online way for venues to book and manage events. His vision was to create a tool for venue professionals to access, manage, and share event information from anywhere in real time.

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At the time of EventBooking’s inception most venues were accustomed to expensive installations and dedicated IT, whose primary job was to upkeep locally hosted programs or managing avails, holds, and other event details with paper and pencil.

Early adopters of EventBooking software include Thompson Boling Arena in Knoxville, Tennessee; Verizon Arena in Little Rock, Arkansas; CAJUNDOME in Lafayette, Louisiana; Dolby Theatre in Hollywood, California and Staples Center in Los Angeles. Venue networks such as SMG, AEG and Spectra soon caught on as well.

EventBooking CEO John Platillero presents new features of the software at an IAVM conference in the early 2000s.

“First and foremost, we are a service company. Our original intent has always been to improve and simplify the day-to-day lives of event professionals. We serve people first, and we just happen to make great software,” said Platillero in a release. “I’m so incredibly grateful to everyone who has trusted EventBooking, even from the beginning, to serve them. Our promise is to continue to uphold that standard of care and appreciation through our software, and the service that supports it.”

Today, EventBooking serves over 1,000 arenas, convention centers, and performing arts centers across 23 countries—including the new LA Stadium; O2 Arena in London; Te Pae Christchurch Convention Centre in Christchurch, New Zealand; Shanghai New International Exhibition Centre in China; Dubai Arena in UA Emirates and Fox Theatre in Atlanta.

“Ever since I met John and heard about EventBooking, it’s been a pleasure to watch it grow and impact this industry for the good,” said IAVM president and CEO Brad Mayne who was an early adopter of EventBooking in a release. “We trusted his instincts and it’s paid off—making our members’ jobs more efficient while raising their success to a higher level.”